Terms of Service

SynergiX OÜ · synergix.app · Effective Date: 15 July 2026

These Terms of Service govern your access to and use of SynergiX's websites, platforms, software, AI services and related products. Please read them carefully.

1. Introduction

Welcome to SynergiX OÜ ("SynergiX", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of our websites, software platforms, SaaS applications, artificial intelligence services, APIs, digital products, consulting services, automation solutions, custom software development, and any other products or services provided by SynergiX.

By accessing our website, requesting a quotation, creating an account, purchasing a service, accepting a proposal, using a Payment Link, or otherwise engaging with SynergiX, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you are acting on behalf of a company or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms.

If you do not agree with these Terms, you must not access or use our Services.

2. Company Information

These Services are provided by:

SynergiX OÜ

Registry Code: 17546909

VAT Number: EE103004563

Registered Office:

Tööstuse tn 75-71

10416 Tallinn

Harju County

Estonia

Website:

https://synergix.app

General Contact:

hello@synergix.app

Support:

support@synergix.app

3. Scope of these Terms

These Terms apply to all products and services offered by SynergiX, including but not limited to:

• Software as a Service (SaaS)
• Artificial Intelligence solutions
• Automation systems
• Business software
• APIs
• Web applications
• Mobile applications
• Custom software development
• Technology consulting
• Cloud infrastructure
• System integrations
• Digital products
• Technical support
• Subscription services
• Professional services

Additional agreements, Statements of Work ("SOW"), quotations, proposals, order forms, subscription plans, or service-specific terms may supplement these Terms.

In the event of a conflict, the following order of precedence applies:

Signed Statement of Work or Master Services Agreement.

Order Form or Proposal.

These Terms.

Website policies.

4. Eligibility

You may only use our Services if:

• you are legally capable of entering into binding contracts;
• your use complies with all applicable laws;
• you are not prohibited from receiving our Services under applicable sanctions or export control laws.

If you purchase Services on behalf of an organization, you confirm that you have the authority to legally bind that organization.

You are responsible for ensuring that anyone using the Services through your organization complies with these Terms.

5. Definitions

For purposes of these Terms:

Account means any account created to access our Services.

Customer means any individual or legal entity purchasing or using our Services.

Deliverables means software, documentation, reports, source code, configurations, AI models, automation workflows, websites, APIs, databases, integrations, digital assets, or other work products delivered by SynergiX.

Order means any quotation, proposal, subscription, invoice, Payment Link purchase, Statement of Work, purchase order, or other commercial agreement accepted by both parties.

Professional Services means consulting, implementation, integration, software development, AI development, training, migration, customization, project management, technical assistance, and similar services.

Services means every service, platform, product, application, software solution, subscription, API, website, consulting engagement, automation solution, or digital offering provided by SynergiX.

Third-Party Services means products or services provided by external vendors, including cloud providers, payment processors, AI providers, communication providers, analytics platforms, hosting providers, or software libraries.

6. Acceptance of Electronic Agreements

You agree that:

• electronic signatures;
• electronic invoices;
• electronic approvals;
• electronic communications;
• emails;
• dashboard confirmations;
• online payment confirmations;

constitute legally binding communications between you and SynergiX.

Electronic records shall have the same legal effect as written documents where permitted by applicable law.

7. Updates to these Terms

SynergiX may modify these Terms from time to time to reflect:

• legal requirements;
• regulatory changes;
• security improvements;
• operational updates;
• new Services;
• technological developments.

Material changes will become effective upon publication on our website or upon other reasonable notice.

Continued use of the Services after the effective date constitutes acceptance of the revised Terms, except where applicable law requires additional consent.

8. Services

SynergiX provides technology services, digital products, and software solutions for businesses and professionals worldwide.

Our Services may include, without limitation:

• Software as a Service (SaaS)
• Artificial Intelligence solutions
• AI Agents
• Workflow automation
• Custom software development
• Mobile and web applications
• API development and integrations
• Cloud infrastructure
• Business consulting
• Digital transformation
• Technical support
• Maintenance services
• Data processing solutions
• Training services
• Subscription-based software

The exact scope of Services will always be defined in the applicable Order, Proposal, Statement of Work, Subscription Plan, or Service Description.

Unless expressly agreed in writing, SynergiX is not responsible for services outside the agreed scope.

9. Quotes, Proposals and Statements of Work

Unless expressly stated otherwise:

• quotations are valid for thirty (30) calendar days;
• prices may change after expiration;
• project estimates are based on the information available at the time of preparation.

Any modification requested after acceptance may require:

• additional fees;
• revised delivery dates;
• updated technical specifications;
• a new Statement of Work.

No work outside the agreed scope is included unless expressly approved in writing.

10. Orders

An Order becomes legally binding when any of the following occurs:

• the Customer signs a proposal;
• the Customer accepts an electronic quotation;
• the Customer pays an invoice;
• the Customer pays through a Stripe Payment Link;
• the Customer subscribes to a Service;
• the Customer requests work to begin after receiving a quotation;
• SynergiX reasonably relies on the Customer's instructions to commence work.

Each Order forms an independent commercial agreement governed by these Terms.

10.1 Customer Acknowledgement

Before completing any purchase, Customers may be required to confirm electronically that they have:

• read and accepted these Terms of Service;
• read and accepted the Privacy Policy;
• read and accepted the Refund Policy;
• reviewed the description of the purchased Services;
• verified the billing and company information provided during checkout;
• expressly requested the immediate commencement of the purchased digital Services, where applicable.

Such confirmations may be collected through Stripe Checkout, Stripe Payment Links, subscription pages, order forms, proposals, Statements of Work, customer portals, electronic signatures or any other purchasing interface made available by SynergiX.

Electronic acceptance shall constitute legally binding evidence that the Customer agreed to the applicable contractual documents prior to completing the transaction.

11. Customer Responsibilities

The Customer agrees to:

• provide complete and accurate information;
• cooperate throughout the project;
• provide timely approvals;
• designate an authorized contact person;
• provide required credentials and access;
• maintain backups of their own information;
• ensure that Customer Data has been lawfully obtained;
• maintain appropriate security controls over their own systems.

The Customer remains solely responsible for:

• the legality of its business;
• regulatory compliance;
• accounting decisions;
• tax obligations;
• legal obligations toward its own customers.

SynergiX does not provide legal, tax or accounting advice unless expressly agreed in writing.

12. Customer Data

The Customer retains ownership of all Customer Data.

By using our Services, the Customer grants SynergiX a limited, non-exclusive licence to:

• process;
• store;
• transmit;
• reproduce;
• modify where technically necessary;

Customer Data solely for the purpose of providing the agreed Services.

The Customer represents that it has all necessary rights, permissions and legal bases to provide such data.

SynergiX is not responsible for unlawful data submitted by Customers.

13. Fees and Pricing

Unless otherwise stated:

• all prices are expressed in Euros (EUR);
• prices exclude applicable taxes;
• third-party costs are not included unless expressly stated;
• travel expenses are billed separately where applicable;
• recurring subscriptions renew automatically unless cancelled.

SynergiX reserves the right to update future pricing.

Previously accepted Orders are not affected unless expressly agreed.

14. Payment Processing

Payments may be processed through:

• Stripe;
• bank transfer;
• Revolut Business;
• or other authorised payment providers.

The Customer authorises SynergiX and its payment providers to process payments using the selected payment method.

Payment providers operate under their own terms and privacy policies.

SynergiX never stores complete payment card information.

15. Stripe Payment Links

Where a Customer purchases Services using a Stripe Payment Link:

• payment constitutes acceptance of these Terms;
• payment confirms acceptance of the applicable Privacy Policy;
• payment confirms acceptance of the Refund Policy;
• payment confirms acceptance of any Proposal or Statement of Work referenced by the Payment Link.

Customers are responsible for verifying the details of the purchase before completing payment.

16. Taxes

The Customer is responsible for paying all taxes applicable to the transaction except taxes imposed directly on SynergiX's net income.

Where legally required:

• VAT may be charged;
• reverse charge mechanisms may apply;
• tax identification numbers may be requested;
• invoices will be issued in accordance with applicable law.

Customers are responsible for ensuring that any VAT number or tax information they provide is accurate.

17. Late Payments

If payment is overdue, SynergiX may, to the extent permitted by applicable law:

• suspend Services;
• suspend access to hosted systems;
• suspend technical support;
• delay project delivery;
• refuse additional work;
• charge statutory late-payment interest;
• recover reasonable collection costs.

Suspension for non-payment shall not constitute a breach by SynergiX.

18. Subscription Services

Where Services are provided on a recurring subscription basis:

• billing occurs at the selected interval;
• subscriptions automatically renew unless cancelled before renewal;
• cancellation prevents future billing but does not create entitlement to refunds for the current billing period except where mandatory law provides otherwise.

SynergiX may modify subscription plans, features or pricing upon reasonable prior notice.

19. Professional Services

SynergiX provides professional technology services on a best-effort basis, using commercially reasonable skill, care, and industry standards.

Professional Services may include, without limitation:

• software development;
• artificial intelligence implementation;
• automation workflows;
• API integrations;
• cloud architecture;
• infrastructure deployment;
• cybersecurity consulting;
• business consulting;
• technical training;
• migration services;
• system configuration;
• custom development;
• maintenance;
• technical support.

Unless expressly agreed in writing, SynergiX does not guarantee that a Professional Service will produce any specific commercial, financial, operational or business outcome.

The Customer acknowledges that technology projects inherently involve assumptions, dependencies, integrations and external factors beyond SynergiX's reasonable control.

20. Software Development

Where SynergiX develops custom software, websites, APIs, automations or applications, delivery shall be based upon the specifications agreed in the applicable Order or Statement of Work.

Unless expressly included in writing, the following are not included:

• future upgrades;
• new features;
• integrations requested after project approval;
• compatibility with future third-party software releases;
• migration to new platforms;
• unlimited revisions.

Any additional functionality requested after development has commenced may require a separate quotation.

21. Artificial Intelligence Services

Certain Services may incorporate artificial intelligence technologies supplied by SynergiX or third-party providers.

The Customer acknowledges that AI systems:

• generate probabilistic outputs;
• may occasionally produce inaccurate information;
• may contain hallucinations;
• should not be relied upon without appropriate human review.

AI-generated content does not constitute legal, financial, accounting, medical or other regulated professional advice.

The Customer remains solely responsible for:

• reviewing AI outputs;
• validating information;
• making business decisions;
• complying with applicable laws.

SynergiX shall not be liable for losses resulting from decisions made exclusively on AI-generated content.

22. APIs and Integrations

Many Services rely upon third-party APIs and software platforms.

Examples include:

• OpenAI;
• Anthropic;
• Google;
• Microsoft;
• AWS;
• Cloudflare;
• Stripe;
• Twilio;
• Meta;
• LinkedIn;
• other third-party providers.

The Customer acknowledges that these providers may:

• modify APIs;
• discontinue services;
• change pricing;
• introduce rate limits;
• experience downtime;
• modify technical requirements.

SynergiX is not responsible for interruptions caused by third-party providers beyond its reasonable control.

23. Acceptance of Deliverables

Unless otherwise agreed in writing, Deliverables shall be deemed accepted when:

• the Customer confirms acceptance;
• the Customer begins using the Deliverable;
• the Deliverable is deployed into production;
• seven (7) calendar days have elapsed after delivery without written notice of material defects.

Minor issues that do not materially affect functionality shall not constitute grounds for rejecting a Deliverable.

Where defects are identified within the review period, SynergiX will use commercially reasonable efforts to correct them within a reasonable timeframe.

24. Intellectual Property

Unless expressly agreed otherwise in writing, all intellectual property rights relating to:

• software frameworks;
• reusable libraries;
• internal tools;
• methodologies;
• algorithms;
• AI models;
• templates;
• know-how;
• development techniques;
• documentation templates;
• generic code;

shall remain the exclusive property of SynergiX or its licensors.

Nothing in these Terms transfers ownership of SynergiX's pre-existing intellectual property.

25. Customer Intellectual Property

The Customer retains ownership of:

• trademarks;
• logos;
• proprietary data;
• business processes;
• documentation;
• content;
• databases;
• other Customer-owned materials.

The Customer grants SynergiX a limited licence solely for the purpose of performing the agreed Services.

26. Licence to Deliverables

Unless otherwise specified in an Order:

following full payment,

SynergiX grants the Customer a perpetual,

non-exclusive,

non-transferable,

non-sublicensable licence

to use the Deliverables for its internal business purposes.

The licence does not include ownership of:

• source frameworks;
• development methodologies;
• reusable components;
• internal automation libraries;
• generic AI systems;
• development tools;
• proprietary infrastructure.

Where the parties expressly agree that ownership of custom source code will be transferred, such transfer shall occur only after full payment has been received.

27. Open Source Software

Deliverables may include open-source software.

Such components remain subject to their respective licences.

Nothing in these Terms modifies or replaces the applicable open-source licence.

The Customer agrees to comply with all applicable licence obligations.

28. Customer Feedback

Suggestions,

ideas,

recommendations,

feature requests,

comments,

or other feedback voluntarily provided by the Customer may be used by SynergiX without restriction and without compensation.

No confidential information will be disclosed through such use.

29. Public Portfolio

Unless otherwise agreed in writing,

SynergiX may identify the Customer by name and logo as a client for reasonable marketing purposes,

including:

• website portfolio;
• capability statements;
• investor presentations;
• commercial proposals.

SynergiX shall not disclose confidential information,

pricing,

source code,

or non-public technical details without prior written consent.

The Customer may request in writing that its name not be used in marketing materials, and SynergiX will comply with such request within a reasonable period.

30. Confidentiality

Each party agrees to protect the other party's Confidential Information using at least the same degree of care it uses to protect its own confidential information, and in no event less than a reasonable standard of care.

Confidential Information includes, without limitation:

• business plans;
• pricing;
• proposals;
• software architecture;
• source code;
• AI prompts;
• technical documentation;
• algorithms;
• databases;
• customer information;
• credentials;
• trade secrets;
• financial information;
• non-public product information.

Confidential Information does not include information that:

• is publicly available through no fault of the receiving party;
• was lawfully known before disclosure;
• is independently developed without reference to the disclosed information;
• is lawfully obtained from another source without confidentiality obligations.

These confidentiality obligations survive termination of the Agreement.

31. Data Protection

SynergiX processes personal data in accordance with:

• the General Data Protection Regulation (GDPR);
• applicable Estonian legislation;
• our Privacy Policy.

Where SynergiX processes personal data solely on behalf of the Customer,

the Customer remains the Data Controller,

and SynergiX acts as Data Processor where applicable.

Each party is responsible for complying with its own legal obligations under applicable privacy legislation.

Where required,

the parties may enter into a separate Data Processing Agreement (DPA).

32. Security

SynergiX maintains commercially reasonable administrative,

technical,

and organisational safeguards designed to protect its Services.

Such safeguards may include:

• encryption;
• authentication;
• access controls;
• monitoring;
• logging;
• backups;
• vulnerability management;
• infrastructure security.

However,

no system connected to the Internet can be guaranteed to be completely secure.

The Customer acknowledges and accepts this inherent limitation.

33. Customer Security Responsibilities

The Customer is responsible for:

• protecting usernames and passwords;
• maintaining appropriate endpoint security;
• implementing backups of Customer Data;
• managing internal user permissions;
• promptly reporting suspected security incidents;
• maintaining appropriate cybersecurity practices.

SynergiX shall not be responsible for security incidents caused by:

• compromised Customer credentials;
• Customer negligence;
• malware within Customer systems;
• insecure third-party environments controlled by the Customer.

34. Availability

SynergiX aims to provide reliable Services.

However,

continuous uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur due to:

• scheduled maintenance;
• emergency maintenance;
• software updates;
• cloud provider outages;
• internet failures;
• denial-of-service attacks;
• security incidents;
• force majeure events.

Reasonable maintenance windows may be performed without prior notice where necessary to preserve security or system integrity.

35. Technical Support

Support is provided according to the applicable subscription,

service plan,

or Statement of Work.

Unless expressly agreed otherwise,

standard support includes commercially reasonable assistance during normal business operations.

Support does not include:

• customer training beyond agreed scope;
• development of new features;
• third-party software support;
• unsupported customisations;
• hardware support.

36. Service Levels

Unless expressly agreed through a written Service Level Agreement (SLA),

SynergiX does not guarantee:

• response times;
• resolution times;
• uptime percentages;
• recovery objectives;
• service availability.

Any SLA must be expressly incorporated into the applicable Order.

37. Acceptable Use

Customers shall not use the Services to:

• violate applicable laws;
• infringe intellectual property rights;
• distribute malware;
• perform unauthorised penetration testing;
• interfere with other users;
• overload systems;
• transmit unlawful content;
• engage in fraudulent activities;
• circumvent technical limitations;
• misuse AI services;
• generate unlawful content;
• exploit vulnerabilities.

SynergiX may investigate suspected misuse.

38. Suspension

SynergiX may suspend access to all or part of the Services if reasonably necessary to:

• protect security;
• investigate fraud;
• prevent unlawful activity;
• comply with legal obligations;
• protect infrastructure;
• respond to payment defaults;
• prevent harm to customers or third parties.

Where reasonably practicable,

SynergiX will notify the Customer before suspension.

Immediate suspension may occur where urgent action is required.

39. Backup and Disaster Recovery

SynergiX may maintain operational backups of systems under its control.

Backups are intended primarily for disaster recovery purposes.

Backups shall not be considered an archival service.

Customers remain responsible for maintaining independent copies of their own critical business information unless a managed backup service has been expressly contracted.

40. Beta Services

From time to time,

SynergiX may offer beta,

preview,

experimental,

or early-access features.

Such Services are provided for evaluation purposes and may:

• change without notice;
• contain defects;
• be discontinued;
• operate with reduced functionality.

Beta Services are provided "as available" and may not be suitable for production environments.

41. Third-Party Infrastructure

Certain Services depend upon infrastructure operated by independent providers,

including cloud hosting,

AI providers,

payment processors,

telecommunications providers,

and internet service providers.

SynergiX shall not be liable for interruptions,

service degradation,

or failures directly caused by such third-party providers.

42. Limited Warranty

SynergiX warrants that Professional Services will be performed using commercially reasonable skill, care and professional standards generally accepted within the technology industry.

Except as expressly stated in these Terms or in an applicable Order, SynergiX makes no other warranties, whether express, implied or statutory.

To the maximum extent permitted by applicable law, all implied warranties, including warranties of merchantability, fitness for a particular purpose, satisfactory quality and non-infringement are excluded.

43. Disclaimer

The Services are provided on an "AS IS" and "AS AVAILABLE" basis.

SynergiX does not guarantee that:

• the Services will always be uninterrupted;
• the Services will always be error-free;
• defects can always be corrected;
• third-party services will remain available;
• AI-generated outputs will always be accurate;
• the Services will satisfy every Customer requirement;
• software will remain compatible with every future operating system, browser, API or third-party platform.

Technology evolves continuously, and certain changes are outside the reasonable control of SynergiX.

44. Limitation of Liability

To the fullest extent permitted by applicable law, SynergiX shall not be liable for:

• indirect damages;
• incidental damages;
• consequential damages;
• punitive damages;
• exemplary damages;
• loss of profits;
• loss of revenue;
• loss of goodwill;
• loss of business opportunity;
• loss of anticipated savings;
• loss of data;
• business interruption;
• reputational damage.

Regardless of the legal theory asserted, SynergiX's total aggregate liability arising out of or relating to any Order shall not exceed the total amount actually paid by the Customer to SynergiX for the specific Services giving rise to the claim during the twelve (12) months immediately preceding the event.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law, including liability arising from fraud, wilful misconduct or other mandatory legal provisions.

45. Customer Indemnification

The Customer agrees to defend, indemnify and hold harmless SynergiX, its directors, employees, contractors and affiliates against claims, losses, damages, liabilities, costs and reasonable legal expenses arising from:

• Customer Data;
• Customer instructions;
• unlawful use of the Services;
• infringement of third-party rights by Customer Materials;
• breach of these Terms;
• misuse of Deliverables;
• violations of applicable law by the Customer.

46. Force Majeure

Neither party shall be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to:

• natural disasters;
• fires;
• floods;
• earthquakes;
• war;
• terrorism;
• civil unrest;
• labour disputes;
• pandemics;
• governmental actions;
• internet outages;
• telecommunications failures;
• cloud infrastructure failures;
• cyberattacks;
• failures of third-party providers.

Performance shall resume as soon as reasonably practicable after the event ends.

47. Assignment

The Customer may not assign, transfer or delegate any rights or obligations under these Terms without the prior written consent of SynergiX.

SynergiX may assign these Terms in connection with:

• mergers;
• acquisitions;
• corporate restructurings;
• sale of assets;
• transfer to an affiliated company.

48. Relationship of the Parties

Nothing contained in these Terms shall create:

• a partnership;
• a joint venture;
• an employment relationship;
• an agency relationship;
• a fiduciary relationship

between the parties.

Each party acts as an independent contractor.

49. Entire Agreement

These Terms, together with:

• Privacy Policy;
• Cookie Policy;
• Refund Policy;
• Statements of Work;
• Orders;
• Proposals;
• Subscription Plans;

constitute the entire agreement between the parties concerning the Services.

They supersede all previous oral or written understandings relating to the same subject matter.

50. Severability

If any provision of these Terms is determined to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

The invalid provision shall be interpreted, modified or replaced only to the extent necessary to make it enforceable while preserving its original commercial intent as closely as possible.

51. No Waiver

Failure by SynergiX to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other rights.

Any waiver must be in writing and signed by an authorised representative of SynergiX.

52. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Estonia, excluding its conflict of laws rules.

Mandatory consumer protection laws that cannot legally be excluded shall continue to apply where applicable.

53. Dispute Resolution

Before initiating formal legal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct negotiations.

If no resolution is reached within thirty (30) days, disputes arising between SynergiX and business customers shall be submitted to the competent courts of Tallinn, Estonia, unless mandatory law provides otherwise.

Nothing in these Terms limits a consumer's mandatory rights regarding jurisdiction where such rights cannot legally be waived.

54. Survival

The following provisions shall survive termination of these Terms:

• Intellectual Property
• Confidentiality
• Payment Obligations
• Limitation of Liability
• Indemnification
• Data Protection
• Governing Law
• Dispute Resolution
• Any provision which by its nature is intended to survive termination.

55. Contact Information

Questions regarding these Terms should be directed to:

SynergiX OÜ

Website

https://synergix.app

General enquiries

hello@synergix.app

Customer Support

support@synergix.app

Registered Office

Tööstuse tn 75-71

10416 Tallinn

Harju County

Estonia

VAT Number

EE103004563

Registry Code

17546909

Questions about this document? Contact hello@synergix.app.