Cookie Policy

SynergiX OÜ · synergix.app · Effective Date: 15 July 2026

This Cookie Policy explains how SynergiX uses cookies and similar technologies across its websites and platforms, and how you can control them.

1. Introduction

This Cookie Policy explains how SynergiX OÜ ("SynergiX", "we", "our", or "us") uses cookies and similar technologies when you access our websites, applications, software platforms, customer portals, APIs, and digital services.

This Policy should be read together with our:

• Privacy Policy
• Terms of Service

as they explain how we process personal information and how our Services operate.

Our objective is to provide transparency regarding the technologies used on our platforms while complying with:

• General Data Protection Regulation (EU) 2016/679 ("GDPR");
• ePrivacy Directive;
• applicable Estonian legislation;
• future European privacy requirements.

2. Scope

This Cookie Policy applies to:

https://synergix.app

together with all websites, applications, SaaS platforms, APIs, customer portals, hosted services and future digital products operated by SynergiX.

Third-party websites linked from our Services maintain their own cookie policies.

SynergiX is not responsible for third-party privacy practices.

3. What Are Cookies?

Cookies are small text files placed on your computer, mobile device or other equipment when you visit a website.

Cookies allow websites to:

• recognize returning visitors;
• maintain secure sessions;
• remember preferences;
• improve usability;
• analyze traffic;
• enhance security;
• personalize user experiences.

Cookies cannot execute software or install malware on your device.

4. Similar Technologies

In addition to traditional browser cookies, SynergiX may use similar technologies including:

• Local Storage
• Session Storage
• IndexedDB
• Secure Session Tokens
• Device Identifiers
• Pixel Tags
• Web Beacons
• Server-side Session Identifiers
• API Authentication Tokens
• Security Tokens

These technologies perform functions similar to cookies and are governed by this Policy unless otherwise specified.

5. Categories of Cookies We Use

5.1 Strictly Necessary Cookies

These cookies are essential for the operation and security of our Services.

Without them certain features cannot function correctly.

Examples include:

• user authentication;
• session management;
• fraud prevention;
• security validation;
• payment processing;
• load balancing;
• website functionality.

These cookies generally cannot be disabled because they are necessary to provide the requested Service.

5.2 Functional Cookies

Functional cookies improve usability by remembering user preferences, including:

• language selection;
• regional settings;
• accessibility preferences;
• dashboard configuration;
• user interface settings.

These cookies improve convenience but are not strictly required for the website to operate.

5.3 Performance Cookies

Performance cookies help us understand how our infrastructure performs.

Examples include:

• response times;
• error monitoring;
• infrastructure diagnostics;
• availability monitoring;
• system performance metrics.

These cookies help improve reliability and service quality.

5.4 Analytics Cookies

Analytics cookies help us understand how visitors interact with our Services.

Examples may include information regarding:

• pages visited;
• navigation flow;
• feature usage;
• traffic sources;
• session duration;
• browser information;
• device information.

Analytics information is generally aggregated and used to improve our Services.

Where legally required, analytics cookies are activated only after obtaining valid consent.

5.5 Marketing Cookies

SynergiX currently focuses primarily on business customers and does not rely extensively on advertising cookies.

However, if marketing technologies are introduced in the future, they may be used to:

• measure advertising effectiveness;
• improve campaigns;
• personalize content;
• measure conversions.

Where legally required, marketing cookies will only be activated after obtaining valid user consent.

6. Cookies Used by Our Services

The specific cookies used may evolve as our Services develop.

Examples of technologies currently used or expected to be used include the following.

Stripe

Stripe may place cookies required for:

• secure checkout;
• fraud prevention;
• payment authentication;
• payment processing;
• session integrity.

These cookies are necessary to process online payments securely.

Cloudflare

Cloudflare may use cookies to:

• detect malicious traffic;
• prevent DDoS attacks;
• improve website performance;
• maintain secure sessions.

These cookies are essential for website security.

Vercel

Where Services are hosted on Vercel infrastructure, cookies or similar technologies may be used for:

• deployment optimization;
• traffic routing;
• performance monitoring;
• infrastructure diagnostics.

Google Workspace

Business communications may involve Google Workspace.

Google may process technical information required to securely deliver email and related collaboration services.

Future Analytics Providers

As our Services evolve, SynergiX may implement analytics platforms including:

• Google Analytics;
• PostHog;
• Microsoft Clarity;

or similar enterprise analytics tools.

Where required by applicable law, these technologies will only be activated after obtaining appropriate consent.

7. Cookie Duration

Cookies generally fall into two categories.

Session Cookies

Session cookies remain active only while your browser session remains open.

They are automatically deleted once the browser is closed.

Persistent Cookies

Persistent cookies remain stored on your device until:

• they expire automatically;
• you delete them manually;
• your browser removes them.

Retention periods vary depending on the specific cookie and its purpose.

8. Legal Basis

Under the GDPR and applicable privacy legislation:

Strictly Necessary Cookies are processed because they are required to provide the requested Service.

Functional,

Analytics,

Performance,

and Marketing Cookies are processed only where an appropriate legal basis exists.

Where consent is required,

users may freely:

• accept;
• reject;
• withdraw;
• modify

their cookie preferences at any time.

9. Cookie Consent

When legally required,

SynergiX displays a Cookie Consent Banner allowing users to manage their cookie preferences.

Users may:

• accept all cookies;
• reject non-essential cookies;
• customise cookie categories;
• change preferences later.

Changes take effect prospectively and do not affect previous lawful processing.

10. Browser Controls

Most web browsers allow users to control cookies through browser settings.

Users may:

• delete cookies;
• block cookies;
• receive notifications before cookies are stored;
• limit tracking technologies.

Disabling certain cookies may reduce the functionality or availability of some Services.

11. Third-Party Cookies

Certain features of our Services rely on third-party technologies operated by trusted providers.

Depending on the Services used, cookies or similar technologies may be placed by providers including:

• Stripe
• Cloudflare
• Google
• Microsoft
• Vercel
• OpenAI
• Anthropic
• Amazon Web Services (AWS)
• Google Cloud Platform (GCP)
• Microsoft Azure
• PostHog
• Microsoft Clarity
• Google Analytics
• Resend
• Brevo

or other providers selected by SynergiX.

These third parties operate under their own privacy and cookie policies.

SynergiX does not control the operation of cookies placed directly by third-party providers acting as independent controllers.

Users are encouraged to review the privacy documentation published by those providers.

12. International Data Transfers

Some cookies and similar technologies may involve the processing of Personal Data outside the European Economic Area ("EEA").

Where such transfers occur, SynergiX ensures that appropriate safeguards are implemented in accordance with Chapter V of the GDPR.

These safeguards may include:

• European Commission Adequacy Decisions;
• Standard Contractual Clauses (SCCs);
• contractual commitments;
• encryption;
• technical and organizational security measures.

International transfers are reviewed periodically to ensure continued compliance with applicable privacy legislation.

13. Data Retention

Cookie-related information is retained only for as long as necessary to fulfil the purposes described in this Policy.

Retention periods vary according to the type of cookie.

Generally:

Strictly Necessary Cookies

Retained only for the duration required to maintain security and functionality.

Session Cookies

Deleted automatically when the browser session ends.

Persistent Cookies

Remain until their configured expiration date or until manually deleted by the user.

Analytics Cookies

Retained only for the period necessary to generate usage statistics and improve our Services.

Where required by law, retention periods may be shortened or modified to comply with applicable legislation.

14. Security

SynergiX implements commercially reasonable security measures designed to protect information associated with cookies and similar technologies.

Such measures may include:

• encrypted communications (TLS);
• secure session identifiers;
• authentication controls;
• access controls;
• infrastructure monitoring;
• security logging;
• intrusion detection;
• fraud prevention mechanisms.

Although no online system can guarantee absolute security, SynergiX continuously reviews and improves its security practices.

15. Managing Your Cookie Preferences

Users may manage their cookie preferences at any time by:

• using the Cookie Consent Banner available on our website;
• modifying browser settings;
• deleting stored cookies;
• disabling specific categories of cookies where supported.

Please note that disabling certain cookies may reduce the functionality, security, or availability of some Services.

16. Future Technologies

Technology evolves continuously.

Accordingly, SynergiX may implement additional technologies performing functions similar to cookies, including future browser standards, authentication technologies, privacy-enhancing technologies, or server-side tracking mechanisms.

Where such technologies involve the processing of Personal Data, they will be used in accordance with this Policy, the Privacy Policy, the GDPR, and other applicable legislation.

Material changes affecting users' privacy will be communicated where required by law.

17. Changes to this Cookie Policy

SynergiX may update this Cookie Policy from time to time to reflect:

• legal developments;
• regulatory requirements;
• technological changes;
• new Services;
• security improvements;
• operational changes.

The updated version will be published on our website together with a revised Effective Date.

Continued use of our Services following publication constitutes acceptance of the updated Policy where permitted by applicable law.

18. Contact Information

Questions regarding this Cookie Policy or our use of cookies may be directed to:

SynergiX OÜ

Website

https://synergix.app

General Enquiries

hello@synergix.app

Privacy Requests

privacy@synergix.app

Customer Support

support@synergix.app

Registered Office

Tööstuse tn 75-71

10416 Tallinn

Harju County

Estonia

Registry Code

17546909

VAT Number

EE103004563

Questions about this document? Contact hello@synergix.app.